Scarlet Salon

Mary Durkin is PHENOMENAL. I’m not normally “married” to my hair stylist, but now I will not go to anyone else. I’ve gotten a few balayages in the past but Mary absolutely nailed the color and cut. It’s been over two months since my visit and it’s growing in beautifully. I've received many compliments from friends and family, as well. Scarlet Salon is also great. The service and hair products are top notch. This is probably my first ever google review. Mary deserves it.

Alden gave me my dream highlights! Even better than I ever imagined. I wanted very thick and light silver highlights, and my hair came out much better than expected. He had to do it in two stages, to achieve the extra light color I wanted. So happy that he got rid of all the orange I had (as you can see in the “before” pictures). And absolutely no damage! In love with my hair. Highly recommend ALDEN!

Update: 9 months later and I am still trying to fix the banding that was done by Zach. I have spent over $2k and have been seen by 3 different stylists. I finally decided to give up being blonde and have dyed my hair dark brown in an attempt to cover up what was done here. Original: When I called and scheduled the appointment, I told the receptionist that I was looking to get a blonde balayage done. However, when I had my hair done at the appointment by Zach, it was done as a full highlight and root melt (which he asked if I wanted, I said yes, but did not know it was an additional cost.) So anyways, it was not what I wanted but I wasn’t aware of this until the end. I even showed Zach photos of how blonde my hair used to be and that was what I wanted it to look like (I’ll attach the photo to the review as well) before hand and showed him that I had a good 4-5 inches of grow out as well. By then end of the session, my hair did not look much different. I wasn’t super happy but thought I would give it a try and even scheduled a follow up session. However, when I got home that evening, I began looking at my hair and lifting up sections and seeing what it looked like and I was baffled at how bad it was. There are huge chunks that weren’t even highlighted and really bad “banding” where the grow out was. Very dissatisfied and disappointed. I did not reach out to the salon for any kind of resolution but found another salon who fixed my hair and cancelled my follow up here. I will not be returning to the Scarlet Salon which is a bummer because their stylists show photos of their work and it looks amazing. Not sure why mine was so bad. I paid $160 for this and then had to pay another $250 a week later to have it try to be corrected elsewhere.

I went twice to see Abby, first time good experience. I went back! Second time I asked balayage it looked like very minimal baby lights. I could sense she was in a rush. She said to call back if anything. After I went home and saw my hair I wanted to be an actual balayage since I paid about $400 with $70 Tip . Which I was ok until the time when customer service was not a thing! I call and talked to receptionist and told her that it didn't turned out the way I wanted. And wanted to know what could be done to get my hair the way I wanted.she told me that she would call Abby, then she called back and said that Abby told her to tell me that she did the best she could based on her abilities. Which didn't sound right but ok. I didn't even asked to do for same price I just wanted to love the way my hair looks. Receptionist said the stylist decide what to do and salón not responsible. Abby needs to learn the there are so many people that do our jobs and the way you treat your clients is what will separate you for the rest. Communicate with your customer you. Since is you who represent your work not the salon or receptionist but clearly you had no desire to make it right.

Followed Mary Alice Durkin from Deco Salon to Scarlet Salon because she is simply the best hair stylist! I always come to her with an idea of what style and cut I want and she’s able to read my mind and make the best suggestions. I have had both long and short haircuts with her and each time it has been the best haircut I’ve ever gotten. She also does the best beach wave hair style, just the right amount of curl, so effortlessly glam. She taught me how to style my hair so I can recreate it at home. When I followed her to Scarlet Salon, she honored Decos Salon pricing without me asking. I just thought this was sweet, thoughtful, and the cherry on top. Scarlet Salon has the cutest interior design and has complementary coffee and tea. The staff is kind and helpful. They also carry the best hair products. So happy I gave this place a try. 5 starts and 10/10 !

Can't speak to the haircuts but I stopped by today to inquire about pricing and availability. After waiting about five minutes someone approached me and I said I had some questions. She looked at me oddly and asked "about what?" no "sure, happy to help" or "what can I do for you?" I said I had questions about pricing and availability, she seemed flustered and went to find the receptionist, but was unable to. When she came back I asked about pricing for a neck cleanup and trimming split ends and was quoted $60 but told that it varies. That's pricey for a cleanup but mostly the lack of any kind of friendly service means I'll be finding somewhere else to go.